Skip to content
MoneyLingo
advancedelevated risk

Health claims: the clocks and the refusals

A promise tested only at the hospital desk. The rules set clocks on the insurer, a date after which the file closes, and what a refusal has to carry.

3 lessons · about 24 minutes · written for reading age 13 · last checked 2026-08-14

  1. The date the file closes

    After sixty months of continuous cover, an insurer can no longer contest a claim over something you did or did not disclose when you bought the policy.

    8 min

  2. Two clocks at the hospital desk

    A cashless request must be decided within an hour, and a discharge authorisation within three. Miss the second clock and the insurer pays for the delay.

    8 min

  3. What a refusal has to carry

    A claim cannot be turned down by one person on a desk. It needs a committee's approval, and the refusal must point at the clause it relies on.

    8 min

  4. Health claims — the whole course

    5 questions at the end. Every wrong answer explains itself.

Sources

What this unlocks